Emma — Digital Assistant
Public Records Request Digital Assistant
Reads and categorizes requests, identifies likely departments and prepares workflow information.
What this assistant does
Emma supports the intake and administrative handling of public records requests. The assistant can organize the request, identify likely departments, check for required intake information, prepare routine communication, and place the request into the correct workflow.
Can be configured to
- Read incoming requests
- Identify the requested records
- Categorize and suggest departments
- Check intake completeness
- Prepare routine communications
Typical workflow
Routine work moves. Exceptions return to people.
Information arrives
Emma reads + checks
Approved action or route
Exception → employee
What remains human
Disclosure, exemption, legal, redaction and release decisions remain with authorized staff.
The exact boundary is documented, tested, and approved with your team before deployment.